Refund Policy

Elizabeth Andrews Catering Refund Policy

At Elizabeth Andrews Catering, we are committed to providing our customers with high-quality catering services that meet your needs and expectations. We understand the importance of your events and the role our catering plays in their success. In line with the Australian Consumer Law and the ACCC consumer guarantees, we have established the following refund policy:

Quality Guarantee:

• We guarantee that our catering services will be provided with due care and skill, be fit for any specified purpose, and be delivered within the agreed timeframe.

• If our service fails to meet any of these guarantees, you are entitled to a remedy, which may include a refund, partial refund, or rescheduling of the service at no additional cost to you.

Cancellation and Changes:

• Cancellations or significant changes to your order must be made at least 2 days before the scheduled event. This allows us to manage our resources and scheduling effectively.

• Cancellations or changes made after this period may incur a fee to cover costs already incurred in preparation for your event.

Refund Requests:

• If you are dissatisfied with our service, please contact us within 1 day of your event. Provide a detailed explanation of the issue, including any relevant photos or documentation.

• Our team will review your request and, if it is found that we did not meet our service guarantees, we will provide an appropriate remedy.

Exclusions:

• Refunds or other remedies may not be provided for issues outside our control, such as adverse weather conditions, inability to access your delivery location due to lift maintenance, fire drills, roadworks, vehicle breakdown, or third-party failures.

• Change of mind or subjective dissatisfaction with menu choices, where the service was provided to specification, does not warrant a refund under this policy.

Process:

• To request a refund or other remedy, please contact our customer service team at catering@elizabethandrews.com.au. Include your order number, contact information, and a detailed account of the issue.

• We aim to resolve all requests promptly and will keep you informed throughout the process.

Contact Us:

• For any questions or further clarification regarding our refund policy, please don’t hesitate to get in touch with our team.

This policy aims to uphold the standards of the ACCC consumer guarantees and ensure your satisfaction with our services. Your feedback is invaluable to us, and we are committed to continuous improvement and excellence in catering.