ORDER ONLINE BY 2:00 PM FOR NEXT DAY DELIVERY 03 9670 4361
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1. What services does Elizabeth Andrews Catering provide? We specialise in corporate and private catering, offering a wide range of services from office lunches to large-scale events, including weddings, conferences, and social gatherings.
2. Where is Elizabeth Andrews Catering located? We are based in Melbourne, Victoria, Australia, and service the surrounding areas.
3. What types of cuisine do you offer? Our menu includes a variety of cuisines such as Australian, Mediterranean, Asian, and vegetarian/vegan options to cater to diverse preferences.
4. How can I contact Elizabeth Andrews Catering? You can reach us at 03 9670 4361 or via email at catering@elizabethandrews.com.au.
5. Do you have a physical venue? Yes, we have a large scale production kitchen and office in West Melbourne and we manage the Harbour Room at the Royal Melbourne Yacht Squadron, a versatile event space perfect for weddings and private functions.
6. What is the history of Elizabeth Andrews Catering? Originally known as Hannigan’s Sandwich Factory, which was a little cafe in the Melbourne CBD we have grown into one of Melbourne’s leading catering providers with a focus on quality and innovation.
7. Do you cater to dietary restrictions? Yes, we cater to various dietary requirements, including gluten-free, vegetarian, vegan, and nut-free options.
8. What are your business hours? Our office hours are Monday to Friday, 7 am to 5 pm. However, catering services are available 7 days a week.
9. How do I place an order? Orders can be placed online through our website, via email, or by calling our customer service team.
10. How far in advance do I need to book? We recommend booking at least 2 pm the day prior to the event for standard orders and 1 week for large events.
11. Is there a minimum order requirement? Yes, a minimum spend applies depending on the type of service and delivery location.
12. Can I make last-minute changes to my order? We accommodate changes where possible. Please notify us by 2 pm the day prior to delivery.
13. Do you require a deposit? Yes, for large events, a deposit is required to secure your booking.
14. What is your cancellation policy? Cancellations made 48 hours prior to the event will receive a full refund. Fees may apply for later cancellations.
15. Can I schedule a tasting? Yes, we offer tastings for wedding and large event clients. Contact us to arrange a session.
16. Can I customise my menu? Absolutely. We work with you to tailor menus that suit your preferences and event requirements.
17. Do you provide seasonal menus? Yes, our menus are updated seasonally to include fresh, local ingredients.
18. What is included in your Christmas menu? Our Christmas menu includes mains like glazed ham and stuffed turkey, sides like roasted potatoes and salads, and festive desserts.
19. Do you offer children’s meals? Yes, we provide child-friendly meal options for events.
20. Can you accommodate themed events? Yes, we can create themed menus and presentations to suit your event.
21. Do you deliver? Yes, we provide delivery services across Melbourne and surrounding areas.
22. What are your delivery fees? Delivery fees depend on the location and size of the order. These will be confirmed during the booking process.
23. Can you set up at the event venue? Yes, our team can handle the setup for your event. Fees may apply depending on the level of service required.
24. Do you provide serving staff? Yes, we offer trained serving staff for events. Please request this service during booking.
25. Can you deliver to multiple locations? Yes, we can arrange delivery to multiple locations. Additional fees may apply.
26. Do you provide tableware and equipment? Yes, we can provide tableware, glassware, and equipment as needed. Rental fees may apply.
27. Do you use eco-friendly packaging? Yes, we prioritise sustainable packaging solutions for all our deliveries.
28. What steps do you take to ensure sustainability? We compost food waste on-site using our CLO-100 system, use eco-friendly packaging, and source local ingredients to reduce our carbon footprint.
29. Do you have a corporate social responsibility (CSR) policy? Yes, we are committed to environmental sustainability and community support initiatives.
30. Can you manage waste at events? Yes, we offer waste management services, including composting and recycling.
31. What payment methods do you accept? We accept credit/debit cards and bank transfers.
32. Do you offer corporate accounts? Yes, corporate accounts with monthly invoicing are available for regular clients.
33. Are there any additional fees? Additional fees may apply for delivery, setup, and specific requests.
34. What happens if I’m unsatisfied with the service? Please contact us immediately. We strive to resolve any issues promptly.
35. Can I request a refund? Refunds are available for cancellations made within the specified timeframe or for legitimate complaints about our service.
36. What types of events do you cater to? We cater to weddings, corporate functions, private parties, and more.
37. Can you provide references or testimonials? Yes, client testimonials are available on our website and by request.
38. Do you offer event planning services? We work closely with event planners and can assist with planning elements related to catering.
39. Can you recommend venues? Yes, we can recommend venues, including our Harbour Room, based on your event requirements.
40. Do you collaborate with other vendors? Yes, we have partnerships with florists, photographers, and other event professionals.
41. Are your staff trained in food safety? Yes, all staff undergo rigorous training in food safety and handling.
42. Do you have allergen protocols? Yes, we follow strict protocols to prevent cross-contamination and ensure allergen safety.
43. Are your facilities certified? Yes, our kitchen facilities are certified and regularly inspected for compliance.
44. What happens in case of an equipment breakdown? We have a service plan with Meiko for quick equipment repairs and backups.
45. How do you handle complaints? Complaints are escalated to management and addressed promptly to ensure customer satisfaction.
46. Can I request a specific chef? We assign chefs based on expertise and availability but will try to accommodate specific requests.
47. Can you help with menu ideas? Yes, our team can recommend menu options based on your event theme and preferences.
48. Do you cater for outdoor events? Yes, we have experience catering for outdoor events and can adapt menus accordingly.
49. Can you provide beverages? Yes, we offer beverage packages, including alcoholic and non-alcoholic options.
50. What measures do you take to ensure food freshness during delivery? We use temperature-controlled vehicles and packaging to maintain food quality and freshness.
51. Can you provide themed decorations for events? While we focus on catering, we can recommend vendors who specialise in event decorations.
52. Are your staff insured? Yes, all our staff are fully insured for liability and workplace safety.
53. Can I visit your kitchen? Yes, tours can be arranged by appointment for clients planning large events.
54. Do you provide halal or kosher meals? Yes, we can accommodate halal and kosher dietary requirements upon request.
55. What is your policy on alcohol service? We provide licensed bar staff for alcohol service and comply with RSA guidelines.
56. Can you assist with event logistics? Yes, we offer support with event setup, food service, and timeline coordination.
Our friendly catering experts are always here to help you will all aspects of your event.
Complete the quote form and our customer service team will get a quote within a few hours.
Call our customer service team! We have the largest team in Melbourne, so that you’re never on hold.
View our knowledge base full of catering information which is great for those who love to self serve.
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