At Elizabeth Andrews Catering, we believe that feedback is essential for continuous improvement and excellence in service. We have established a robust system to collect and respond to feedback, engage with the public, and maintain transparency in all our operations. Here’s how we turn feedback into action:

Collecting Feedback

Multiple Channels for Convenience
We make it easy for our clients to share their experiences by offering multiple feedback channels. Whether through our website, email, phone, social media, or in-person conversations, we ensure that giving feedback is straightforward and accessible.

Post-Event Surveys
After every event, we send out detailed surveys to gather insights about our clients’ experiences. These surveys cover various aspects, including food quality, service, presentation, and overall satisfaction, helping us pinpoint areas for improvement.

Review Platforms
We actively monitor and engage with reviews on platforms such as Google, Yelp, and social media. We encourage our clients to leave honest reviews, as these provide valuable insights and help us understand our performance from an external perspective.

Responding to Feedback

Timely Acknowledgement
We prioritise acknowledging all feedback promptly. Every comment, suggestion, or concern is important to us, and we ensure that clients feel heard and valued.

Investigative Follow-Up
For feedback indicating areas of concern or dissatisfaction, we conduct thorough investigations to understand the root cause. Our team works collaboratively to address issues swiftly and effectively, implementing changes to prevent recurrence.

Personalised Responses
We believe in personalised communication. When responding to feedback, we provide specific details about the actions taken, ensuring clients know their input directly influences our operations.

Engaging with the Public

Transparent Communication
We maintain open lines of communication with our clients and the public. Through our website, newsletters, and social media channels, we share updates on changes made based on feedback, highlighting our commitment to continuous improvement.

Community Involvement
We actively engage with our community by participating in local events, supporting charitable causes, and collaborating with local businesses. This involvement helps us stay connected with the public and understand their evolving needs and preferences.

Public Forums and Events
We host public forums and events where clients and community members can interact with our team, share feedback, and learn more about our services. These events provide valuable face-to-face engagement opportunities.

Prioritising Transparency

Open Feedback Reports
We publish regular reports summarising the feedback received and the actions taken in response. These reports are available on our website, demonstrating our commitment to transparency and accountability.

Clear Policies and Practices
We are transparent about our policies and practices. Our clients know what to expect from us, and we provide clear information about our procedures for handling feedback and making improvements.

Continuous Learning and Adaptation
Feedback drives our learning and adaptation processes. We continuously review and refine our services, training programmes, and operational practices to align with our clients’ needs and industry best practices.

Our Commitment

At Elizabeth Andrews Catering, actionable feedback is a cornerstone of our commitment to excellence. By collecting and responding to feedback diligently, engaging openly with the public, and prioritising transparency, we ensure that our services remain top-notch and customer-centric. We value every piece of feedback as an opportunity to learn, grow, and better serve our clients.

Have questions or feedback? Contact us today and we’ll be happy to assist you!